About the Role
1. Responsible for all provider’s administrative needs. Print out and provide each provider with their appointments for the day. Reviews all medical provider notes for completion and accuracy and ensures "poly pharmacy" is addressed in the notes, as applicable. Reviews medical provider notes to ensure all lab work is ordered and received as indicated in the notes. Travels as needed between offices on assigned "doctor days".
2. Responsible for monitoring the patient lobby waiting areas, for such things as extended wait times (check in with patients every 15 minutes) and be attentive to the patient and family’s needs at all times.
3. Takes consumer’s vitals - blood pressure, weight, height and asks standard questions about the medications to give to the medical provider.
4. Schedules appointments for medical clients in the Electronic Medical Record (EMR) system. Responsible for day before appointment reminder phone calls and ensures that requested intakes/information is in patient chart. Follows up with members on missed appointments and re-schedules, as necessary.
5. Processes requests for medication refills/issues and requests for prescriber transfers. Completes prior authorization and coordinates with pharmacy as appropriate.
6. Become aware of and protect client rights and be cognizant of the behavioral health services that the facility is authorized to provide.
7. Completes required PCP notifications and fax/mail as necessary, including changes to medication, lab work, etc.
8. Maintains records and files in an organized, accurate manner. Prepares, updates and accounts for all member health records in the EMR relative to appointments, procedures, lab or other tests results, physician encounters and referrals.
9. Maintains accurate, thorough and current documentation of contact with members and services received/provided.
10. Recognize and respect cultural differences.
11. Meets and greets patients in lobby and accompanying patients to exam/procedure room, assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, collecting patient history, performing screenings per provider guidelines, assisting physicians/nurses with various procedures, charting, relaying instructions to patients/families, answering calls, and providing pertinent information.
12. Function as medical scribe in documentation of provider patient encounter (progress notes and psychiatric evaluation)
The Medical Assistant (MA) provides effective customer service to both internal and external customers in providing medical and office support services to Behavioral Health Medical Professional (BHMP), Psychiatric Nurse Practitioners (PNP), Medical Doctors and Nurse Practitioners within the clinical settings. The MA is responsible for the direct support, office management functions, and other administrative duties as assigned. Position ensures the confidentiality of all files, including administrative files, service member information, data information, and other records.
❏ Some College
❏ Certificate of completion from a Medical Assistant Program
❏ At least one to three (6 months-3) years work experience as a Medical Assistant in a medical office, hospital or similar healthcare environment
❏ Current BLS/CPR certification required.
❏ Strong verbal and written communication skills
❏ Computer navigation skills
❏ Valid Arizona Drivers license, proof of current insurance and willingness to use personal vehicles.
❏ Must be at least 21 years of age.
❏ Must possess an AZ Fingerprint Clearance Card or be eligible for one.
About the Company
At Desert Bolt, we value the state of mind of our clients. Patients are often the first to detect a change in their wellbeing. We are here to listen to you, and as a patient-provider duo, help you maximize your full potential. Our Nurse Practitioner-led practice is client-centered. This means everything we do is about you, not us.
We provide virtual telemedicine services that bring psychiatry right to your doorstep. No need to beat the hourly traffic to rush to your appointments. All you have to do is relax in the comfort of your home and speak to your provider. How is this possible? It is simple. Our Updox virtual chart system sends you a link to your preferred method of communication. This HIPAA protected secured link automatically activates your device camera and you are all set.
As an Outpatient treatment Center licensed by the Arizona Department of Health Services (AZDHS) Desert Bolt has clinicians, and medication prescribers who are licensed by the Board of Behavioral Health, and the Arizona State Board of Nursing. Our facility is licensed by the Arizona Department of Health Services as a Behavioral Health Outpatient Facility.