About the Role
The Medical Office Manager position is a critical role for the medical practice. This position supports a wide range of human resource functions by providing a front-line response, oversight of daily non-clinical practice operations, and the patient flow of the designated practice. The Medical Office Manager engages in leadership decisions to ensure the continued delivery of high-quality patient care and engagement while maintaining a state of profitability and growth and compliance with governmental regulations. This position is responsible for managing office administrative personnel and meeting with office medical staff personnel.
Duties and responsibilities include the following. Other duties may be assigned.
Responsible for the medical practice's financial management and financial performance to maintain a state of profitability and growth.
Responsible for the day-to-day operations of the medical practice.
Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
Oversees appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
Accountable for internal and external customer service, including troubleshooting when there is a complaint and proactive process improvement address.
Develops and maintains productive relationships through effective and timely communication.
Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve practice performance.
Assists in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
Supervises inventory, ordering, and control of all medication, supplies, and equipment needed to deliver practice services.
Ensures compliance with all federal, state, and local regulations related to the medical practice operations.
Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
Coordinates internal and external meetings and conference attendance.
Analyzes data from practice to evaluate for trends in growth and productivity
Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.
About the Company
"At Desert Bolt, we value the state of mind of our clients. Patients are often the first to detect a change in their wellbeing. We are here to listen to you, and as a patient-provider duo, help you maximize your full potential. Our Nurse Practitioner-led practice is client-centered. This means everything we do is about you, not us.
We provide telepsychiatry services that is HIPAA compliant, and protect your health information. Our office location also provides the option for our patients to meet in-person with our Nurse Practitioner.
Race, Gender, Ethnicity, sexual orientation, and income should not prevent anyone from receiving high-quality care. It is my responsibility and I hope for other practitioners to explore affordable treatment options for patients"